Privacy Policy

Effective Date: 1 May 2025

At Viola® Inflight Dining, the trading name of ARC Inflight Dining Limited (“we”, “our”, “us”), we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with us, including via our website https://www.violainflight.co.uk

 

1. Who We Are

ARC Inflight Dining Limited trading as Viola® Inflight Dining is a catering company providing bespoke services to private aviation clients.

Registered address: SAS House, Friarswood, Chipperfield Rd, Kings Langley, WD4 9JB
Company number: 15809641
Contact email: accounts@violainflight.co.uk

 

2. What Information We Collect

We may collect and process the following personal data:

  • Identity Information: Name, title
  • Contact Information: Email address, phone number, billing address
  • Service Preferences: Dietary requirements, delivery instructions
  • Transaction Details: Invoices, payment records
  • Website Data: IP address, browser type, cookies (see Section 6)

 

3. How We Use Your Information

We use your data to:

  • Provide and manage catering services
  • Communicate with you about orders and enquiries
  • Issue invoices and manage payments
  • Meet legal and regulatory obligations
  • Improve our website and services

 

4. Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases:

  • Contract: To fulfil our contract with you
  • Legitimate interests: To run our business and provide high-quality service
  • Legal obligation: For accounting and compliance

 

5. Who We Share Your Data With

We only share your personal data with:

  • Trusted service providers (e.g., accounting software, email platforms)
  • Professional advisers (e.g., accountants, legal counsel)
  • Authorities when required by law

All third parties are required to keep your data secure and act only on our instructions.

 

6. Cookies and Website Analytics

Our website may use cookies and analytics tools (like Google Analytics) to:

  • Understand how visitors use the site
  • Improve functionality and performance

You can manage cookie preferences through your browser settings.

 

7. Data Retention

We retain personal data only for as long as necessary for the purposes described above, including satisfying legal, tax, or reporting requirements (typically up to 6 years).

 

8. Your Rights

You have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion (“right to be forgotten”)
  • Restrict or object to processing
  • Data portability (in some cases)
  • Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise your rights, contact us at: accounts@violainflight.co.uk

 

9. How We Protect Your Data

We implement appropriate technical and organisational measures to protect your data, including secure storage, encryption, and access controls.

 

10. Updates to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

 

Questions?

If you have any questions about this policy or how we handle your data, please contact: accounts@violainflight.co.uk